Terms of Service

Please read these Terms of Service (“Terms”) carefully before using BubSync. By creating an account or using the service, you agree to these Terms and our Privacy Policy.

1. Service description

BubSync is a baby activity tracking service available on iOS, Android, and the web. Features may include offline logging, cloud sync, family sharing, invitations, notifications, insights, exports, subscriptions, AI-powered snapshot summaries, guidance, predictive notifications, and related support tooling.

Because BubSync is still in beta, specific features, workflows, providers, integrations, storage arrangements, and technical implementations may vary over time by platform, subscription tier, provider availability, geography, or legal and compliance requirements.

We may add, change, suspend, substitute, or withdraw features, providers, or technical arrangements where reasonably necessary for product, security, compliance, operational, or commercial reasons, subject to applicable law and our Privacy Policy.

2. Accounts and acceptable use

You must provide accurate account information, protect your credentials, and use BubSync only for lawful and authorised family-care purposes. You must not bypass access controls, misuse another family's data, interfere with the service, or upload/transmit harmful content.

3. Offline use and device responsibility

BubSync is an offline-first service. When sync is unavailable or disabled, a local copy of relevant data may remain on your device or in browser storage until you reconnect, re-enable sync, sign out, clear storage, or delete the data.

You are responsible for keeping your devices, operating systems, browser profiles, and lock-screen settings reasonably secure. If you use a shared, lost, compromised, rooted, jailbroken, or otherwise insecure device, locally cached data may be exposed to others.

4. Subscriptions and billing

BubSync may offer paid subscriptions or premium entitlements. Subscription billing, purchase validation, and entitlement updates may involve Apple, Google, RevenueCat, and related providers. Their additional terms, billing rules, and refund policies may also apply.

We may change pricing, plan structure, or included features over time. Where required by law or app-store rules, we will provide advance notice before a material paid-plan change takes effect.

5. Your content

You retain ownership of the content you enter into BubSync. By using the service, you grant BubSync a limited, non-exclusive licence to host, store, process, transmit, and display that content as needed to operate, secure, support, improve, and legally comply with the service.

That licence includes processing needed for offline and online sync, backups, shared-family access, notifications, exports, support investigation, and subscription entitlement handling.

We may also create and use de-identified aggregated data for service improvement, reliability analysis, benchmarking, and population-level insights, provided that data does not identify you, your baby, or your family.

Some features may use AI/ML and language-processing systems to generate snapshot summaries, guidance, predictive notifications, and future chat-based Q&A experiences. AI-generated outputs may be incomplete, delayed, or incorrect and should be reviewed with your own judgement.

6. Privacy and service providers

Your use of BubSync is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

BubSync's primary production application data is hosted mainly in AWS ap-southeast-2 (Sydney). Some supporting website delivery, routing, CDN, certificate, provider, or infrastructure operations may also involve us-east-1 and global services.

By using BubSync, you acknowledge that service providers and technical arrangements may vary as described in these Terms and the Privacy Policy, and that some connection metadata or supporting operations may involve international transfers or processing outside Australia.

Where you enable AI-powered features, you authorise BubSync and relevant providers (which may include current or future third-party AI platforms) to process relevant data and generated prompts/outputs for feature delivery, reliability, safety, and legal compliance, as described in our Privacy Policy.

7. Service availability and disclaimers

BubSync is provided “as is” and “as available”. We do not promise uninterrupted, error-free, latency-free, or region-confined operation, and we do not promise that any specific feature, provider, integration, or technical arrangement will remain available indefinitely.

BubSync is not a medical device and does not provide medical diagnosis, treatment, or emergency advice. Always seek advice from a qualified healthcare professional for medical concerns.

AI-generated guidance, summaries, chat responses, and predictive notifications are informational tools only and are not professional, medical, legal, or emergency advice.

8. Limitation of liability

To the maximum extent permitted by law, BubSync and its personnel are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss arising from your use of the service.

Subject to non-excludable rights, BubSync is not responsible for decisions made in reliance on AI-generated outputs or predictions.

Nothing in these Terms excludes, restricts, or modifies rights or guarantees that cannot lawfully be excluded, including under the Australian Consumer Law.

9. Suspension, termination, and retention effects

We may suspend or terminate access if you breach these Terms, misuse the service, create risk for other users, or where continued operation would create a legal, security, or platform-compliance issue.

You may stop using BubSync and delete your account through the app settings where that flow is available. Termination or deletion does not guarantee every copy disappears immediately. Some data may remain for a limited period in disaster-recovery backups, short-retention logs, fraud or security records, or lawful compliance records, as described in the Privacy Policy.

10. Changes to these terms

We may update these Terms from time to time. We will publish the revised version with a new “Last updated” date and provide additional notice if the change materially affects your rights, obligations, or privacy expectations.

11. Governing law

These Terms are governed by the laws of Queensland, Australia. Any disputes are subject to the courts of Queensland unless another non-excludable law requires otherwise.

12. Contact

If you have questions about these Terms, please contact us:

• Email: support@bubsync.com